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Today, utilities face the imminent retirement of many of their most dependable and experienced workers, hired from the large cohort of the population born between 1945 and 1960. Maintaining utility efficiency, reliability, and safety during this period of change is particularly challenging for those managing field service technicians, whose skills and depth of experience are difficult to duplicate among new hires. This white paper explains how utilities can use mobile workforce management applications to maintain and improve efficiency, reliability, and safety as substantial numbers of experienced field technicians and supervisors transition to retirement.
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